SolCura Care (“we”, “our”, “us” or ”) is committed to protecting and respecting your privacy.
SolCura Care, is a limited company (with company number 16535320) registered at 9 Clowes Street, Macclesfield, United Kingdom, SK11 8HX. For any questions you might have about this notice, our data protection officer (DPO) may be contacted at contact@solcuracare.com. Should you have any other queries, email us or call us on 07470858500.
Our commitment and obligations to you:
We take the collection of your personal information, usage and security of your personal data seriously. We can only use your personal data under law if we have a good reason for doing so. The law provides examples of those reasons. These include:
- To perform or fulfil a contract we have with you; or
- If we have a legal duty; or
- If it is within our legitimate business interest; or
- If you have given your consent.
What personal data we collect and where from:
- Contact details of customers or customer connected parties (e.g. families)
- Hobbies and interests
- Demographic data (e.g. date of birth)
- Address and postcode information
- Food and carer preference information (e.g. allergies / likes and dislikes)
- Home environment (e.g. location, home description, support needs)
- Health data of customers (including care needs, medication, medical condition etc)
- Complaints information
- Legal data (e.g. power of attorney)
You may give us information or by corresponding with us by phone, e-mail or otherwise. The information you give us may include your name, address, email address, phone number, and personal description about the customer and/or the responsible party of the customer.
IMPORTANT: For data privacy reasons, we will only collect information from you directly or via your authorised representative who has confirmed that they are authorised to provide this information on your behalf.
Security of your personal data:
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of the data transmitted to our site; any transmission of your data is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
How long we keep your information:
We will retain your personal information for as long as you use our services and for a reasonable time thereafter. After you have terminated your use of our services, we will retain your personal information for up to 10 years and thereafter may store it in an aggregated and anonymised format.
Your rights:
- Access to information. The Data Protection Laws give you the right to access information held about you. Your right of access can be exercised in accordance with Data Protection Laws by contacting us at SolCura Care.
- Object. You may object to our use of your personal data for any purposes which are based upon our legitimate interest as its legal basis. You can object by contacting us.
- Consent. You may withdraw your consent to any processing of your personal data at any time by contacting us.
- Rectification. You have the right to rectify any personal data held about you that is inaccurate. Your right of rectification can be exercised by contacting us.
- Erasure. You may have the right to erasure of personal data held about you by contacting us.
- Complaints. In the event that you wish to make a complaint about how we process your personal data, please contact us in the first instance at contact@solucuracare.com and we will endeavour to deal with your request as soon as possible.
Contact:
Any questions, comments and requests regarding this privacy policy are welcomed and should be addressed to contact@solucuracare.com